Terms & Conditions
GENERAL TERMS AND CONDITIONS
1. These general terms and conditions apply to anyone accessing information viewing pages or placing orders utilising any part of the Whitworth Pharmacy ebay Website Shop ('Website’). By utilising the Website you are acknowledge your acceptance of these general terms and conditions. Whitworth Pharmacy retains the right to change the terms and conditions at any time without warning or prior notice.
2. The Website is owned by Whitworth Pharmacy (Registered Co. No. 381 8717) whose Registered office address is 6 Snowdonia Avenue Scunthorpe North Lincolnshire DN15 8NL, UK Tel: 01724 846648 Fax: 01724 847284
3. The contents of the Website are specifically for the residents of the UK. The law concerning the operation of the Website is governed by English law and any transaction is deemed to have taken place in England. The Website is therefore subject to the jurisdiction of the English courts.
6. Anyone wishing to purchase items on the Website is required to submit their details with the Website. The User (anyone utilising any part of the Website, cumulatively referred to as 'you' or 'your') must be aged 18 years or over to purchase any items on the Website. Proof of age may be requested at anytime by Whitworth Pharmacy Ltd. The User will be responsible for the use of the Website so you must ensure that you keep your log-in and password details private. The User will be responsible for any use or misuse of the Website where your log-in details have been used.
7. Whitworth Pharmacy has taken reasonable care to ensure the content of the Website is correct and current. Whitworth Pharmacy disclaims any and all warranties of any kind with respect to the contents of the Website to the full extent permitted by law.
8. Whitworth Pharmacy related companies and their directors and employees will not be liable for any loss or claims arising from use of the Website or use or interpretation of the information therein; either directly or indirectly. This exclusion does not override any statutory rights. The Users' statutory rights as a consumer are not affected by these terms and conditions.
9. All information and content on the Website is for information only. Users are reminded to check information for products on the packaging and leaflet which comes with the product. Product packaging and leaflet information directions and warnings must be followed when using the products supplied. Users must ensure that they follow all product packaging labels and leaflets prior to use
10. We may, from time to time, provide links from the Website to Websites that are owned and controlled by third parties. These links are provided only for your convenience and we have no control over and will have no liability in respect of those Websites.
11. If any of these terms are held to be unenforceable or invalid then such terms shall be treated as removed so that it does not affect the enforceability or validity of the remaining terms and conditions.
YOUR CONDUCT
12. You must not use the Website in any way that causes, or is likely to cause, the Website or access to it to be interrupted, damaged or impaired in any way.
13. You understand that you, and not Whitworth Pharmacy are responsible for all electronic communications and content sent from your computer to us and you must use the Website for lawful purposes only.
14. You must not use the Website for any of the following:
-for fraudulent purposes, or in connection with a criminal offence or other unlawful activity
- to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam"
- to cause annoyance, inconvenience or needless anxiety.
ALTERATION OF SERVICE OR AMENDMENTS TO THE CONDITIONS
15. We reserve the right to make changes to our Website, policies, and these conditions of Use & Sale at any time. You will be subject to the policies and conditions or conditions of use and sale in force at the time that you use the Website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law of government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
EVENTS BEYOND OUR REASONABLE CONTROL
16. We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
Copyright and Intellectual Property
17. All information contained on the Website is wholly owned by Whitworth Pharmacy; on no account is anyone allowed to download any data or information for commercial use. Content and information pertaining to a specific product or products for information only.
PRIVACY POLICY
18. Every effort has been made to make sure this database is secure and it can only be accessed by Whitworth Pharmacy staff and occasionally IT personnel for the purpose of improving this site.
19. Whitworth Pharmacy will retain purchase, contact and delivery information and for your convenience information about any products you have purchased in the online store to aid your future use of the site.
20. We will never pass your details on to any third party unless required by law to do so.
CUSTOMER LOYALTY
21. The customer loyalty scheme that is offered within the Whitworth Pharmacy branches, does not apply for online purchases through this Website. Any promotions either in the branches or on the website may not be necessarily be the same and should be considered as separate unless otherwise instructed.
Whitworth Pharmacy Terms and Conditions
These general terms and conditions apply to anyone accessing information, viewing pages or placing orders utilising any part of the Whitworth Pharmacy from here-on referred to as the Website.
1. These general terms and conditions apply to anyone accessing information viewing pages or placing orders utilising any part of the (site name) site operated Whitworth Phrmacy which is a trading name of Whitworth Chemisst Ltd, from here-on referred to as the Website. By utilising the Website you are acknowledge your acceptance of these general terms and conditions. Whitworth Pharmacy Ltd retains the right to change the terms and conditions at any time without warning or prior notice.
2. Unless otherwise stated, all on-line sales web site will be fulfilled by Whitworth Chemists Ltd, 6 Snowdonia Avenue, Scunthorpe, DN15 8NL.
3. The contents of the Website are specifically for the residents of the UK. The law concerning the operation of the Website is governed by Englishlaw and any transaction is deemed to have taken place in England. The Website is therefore subject to the jurisdiction of the English courts.
4. Anyone wishing to purchase items on the Website are required to register their details with the Website. The User (anyone utilising any part of the Website, cumulatively referred to as 'you' or 'your') must be aged 18 years or over to purchase any items on the Website. Proof of age may be requested at anytime by Whitworth Pharmacy. The User will be responsible for the use of the Website so you must ensure that you keep your log-in and password details private. The User will be responsible for any use or misuse of the Website where your log-in details have been used.
5. Whitworth Pharmacy has taken reasonable care to ensure the content of the Website is correct and current and disclaims any and all warranties of any kind with respect to the contents of the Website to the full extent permitted by law.
6. Whitworth Pharmacy, its related companies and its directors and employees will not be liable for any loss or claims arising from use of the Website or use or interpretation of the information therein; either directly or indirectly. This exclusion does not override any statutory rights. The Users' statutory rights as a consumer are not affected by these terms and conditions.
7. All information and content on the Website is for information only. If the User has any doubts regarding the pharmaceutical products they should contact the manufacturer of the individual product. Users must ensure that they follow all product packaging labels and leaflets prior to use.
8. We may, from time to time, provide links from the Website to Websites that are owned and controlled by third parties. These links are provided only for your convenience and we have no control over and will have no liability in respect of those Websites.
9. If any of these terms are held to be unenforceable or invalid then such terms shall be treated as removed so that it does not affect the enforceability or validity of the remaining terms and conditions.
Your Conduct
10. You must not use the Website in any way that causes, or is likely to cause, the Website or access to it to be interrupted, damaged or impaired in any way.
11. You understand that you, and not Whitworth Pharmacy are responsible for all electronic communications and content sent from your computer to us and you must use the Website for lawful purposes only.
12. You must not use the Website for any of the following:
for fraudulent purposes, or in connection with a criminal offence or other unlawful activity
to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam" to cause annoyance, inconvenience or needless anxiety.
Alteration of Service or Amendments to the Conditions
13. We reserve the right to make changes to our Website, policies, and these conditions of Use & Sale at any time. You will be subject to the policies and conditions or conditions of use and sale in force at the time that you use the Website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law of government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
Events Beyond our Reasonable Control
14. We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
Price and Offers
15. All prices and offers on the Website are subject to availability whilst stocks last. If stock is exhausted then we will contact the User with the new price and you will pay or be refunded the difference. Alternatively, the User may be given the opportunity to cancel their request.
16. Only one discount offer or code/voucher may be used with each single request.
17. The price shown on the Website is inclusive of VAT at the prevailing rate.
18. The Website is regarded as an invitation to treat. Orders placed are an offer to purchase which Whitworth Pharmacy may accept or decline at its absolute discretion without needing to give any reason for declining the offer to purchase. A confirmation email is automatically sent which confirms receipt of the offer to purchase. This does not constitute acceptance of the offer to purchase. A contract is deemed to have been entered into when Whitworth Pharmacy issues a sales invoice or a delivery invoice. Our team will check all orders before releasing the order and issuing a sales invoice or a delivery invoice.
19. Once the order has been placed on the Website the transaction is manually processed at the premises of Whitworth Pharmacy by their registered address.
Copyright and Intellectual Property
20. All product information contained on the Website is wholly owned by Whitworth Pharmacy. On no account is anyone allowed to download any data or information for commercial use. Users are allowed to download information pertaining to a specific product for information only. Users are reminded to check information for products on the packaging and leaflet which comes with the product. Product packaging and leaflet information directions and warnings must be followed when taking the products supplied.
Delivery (Postage and Packaging)
21. It is the responsibility of the customer to enter the correct delivery address at the time of ordering. If the incorrect address is given, Whitworth Pharmacy is not obliged to re-send the order to the correct address at their expense. Customers are advised to contact Customer Services immediately if they make a mistake with their delivery address as once an item is shipped the address cannot be amended.
22. Once an order has been placed if, for any reason, Whitworth Pharmacy is unable to ship any part of it, they may at their discretion, send part of the order that is in stock or remove item(s) from the order. In this instance, a refund will be made to the customer and a note made on the invoice enclosed within the package.
23. All delivery dates are estimates and NOT guaranteed, unless the Next Day service is selected and paid for.
24. Whilst Whitworth Pharmacy reserves the right to use any form of delivery and packaging, generally any packaging will be discreet with a plain unprinted outer package.
25. Whitworth Pharmacy reserves the right to use which ever form of delivery it deems appropriate. The current delivery charges are as follows and can be subject to change at any time:
26. Delivery within the UK
Store items and Over The Counter products
Standard Delivery Via Royal Mail (fully tracked 48 hour service from despatch - not guaranteed).
Royal Mail will not allow more than 2 aerosols to be sent in each package, therefore orders containing more than 2 aerosols must be sent using the Next Day Delivery service listed below.
Postage and packaging will be charged at £3.45 for UK orders up to a value of £35. Standard orders with a value over £35 will be free of charge unless stated in the specific item description.
For orders exceeding 4kg in weight, additional charges are applied; For a full breakdown of charges customers are advised to refer to the Delivery information page. Orders over £35 in value retain free shipping for the first 4kg, and customers will pay the additional charges only.
95% of orders are despatched within 3 working days and normally delivered to your chosen address within 5 working days.
First Class Recorded Delivery (1-3 days from despatch - not guaranteed. Signature required on delivery).
Royal Mail will not allow more than 2 aerosols to be sent in each package, therefore orders containing more than 2 aerosols must be sent using the Next Day Delivery service listed below.
First Class Recorded prices start from £3.99. For a full breakdown of charges customers are advised to refer to the Delivery information page.
Next Day Delivery Guaranteed next day delivery before 4pm on orders placed before 3.30pm Monday - Thursday. Orders placed on a Friday will require special delivery next day Saturday service. Signature required on delivery. (Deliveries not made on Sundays or Bank Holidays).
Orders containing more than 2 aerosols cannot be sent using Royal Mail Next Day Delivery and so will be sent using an alternative courier.
Next Day Delivery prices start from £4.99. For a full breakdown of charges customers are advised to refer to the Delivery information page.
Recorded and Next Day Delivery packages must be signed for at the delivery address. If, for any reason, a package is returned to Whitworth Pharmacy then the customer is responsible for any redelivery costs incurred. If the customer then decides to cancel the order, only the cost of the goods will be refunded.
27. Deliveries to Mainland Scotland (excludes Highlands)
An additional 85p will be charged per order to Mainland Scotland.
28. Deliveries to Northern Ireland and the off shore islands of England and Scotland (including Highlands)
Orders containing more than 2 aerosols cannot be sent using Royal Mail and so will be sent using an alternative courier – additional charges will apply. Customer Services will contact customers with further information once an order is received.
29. Delivery outside of the UK
Store items and Over The Counter products
Rates start from £14.99 and are dependent upon the weight of an order. Further information is available from Customer Services. If a customer is required to pay further delivery charges then the Customer Services Department will contact the customer direct. For a full breakdown of charges customers are advised to refer to the Delivery information page.
Customs Restrictions and Taxes
Whitworth Pharmacy accepts no responsibility for any order stopped or held by international customs.
Certain countries place restrictions on the types of products that may be posted into them, we cannot be held responsible if the goods are seized by customs. It is the responsibility of the customer to check their own Customs and Excise restrictions. Whitworth Pharmacy is cannot be held responsible if the goods are seized by customs or returned to us. In this instance delivery charges will not be refunded.
Import duties and taxes may have to be paid in some countries, it is the responsibility of the customer to pay these charges.
Due to FDA regulations and US Customs we cannot guarantee supply of any medicines to the US or Canada.
Customers will be emailed a disclaimer from the Customer Services Department and are asked to confirm that they understand the above clause within a week of placing an order. Orders where the disclaimer is not received back within a week will be cancelled and any monies taken will be refunded.
30. BFPO (British Forces Post Office)
Deliveries are available for British servicemen and UK residents serving in the British Forces or in consulates outside the UK. The charges for postage and packaging for BFPO orders will be a minimum of £6.40 on any order. Heavier packages will be charged accordingly, the User will be advised of the new price and you will pay or be asked to pay the difference. Alternatively the User may be given the opportunity to cancel their request. Free delivery does not apply to BFPO deliveries. Higher charges for postage and packaging will apply where stated in the specific item description.
31. Aerosols and Liquids
We are now able to ship aerosols and liquids worldwide, however this will incur further charges. Please contact our Customer Services Department who will be able to advise further.
32. Postage Insurance
Regardless of destination, your order is only covered for contents up to £50. If any package is of a higher value than this, then it is the responsibility of the customer to obtain additional postal insurance. Details of these costs can be gained by contacting the Customer Service Department.
33. Whitworth Pharmacy cannot be held responsible for the failure to deliver by any third party they use.
34. Lost or Missing Packages
Royal Mail
A package can only be reported as missing to Royal Mail if it has not arrived within 15 working days (3 weeks). Most missing items are located within the postal system within this time period. If after 15 days an order has still not been received, customers are advised to contact the Customer Service Department with their order number and full name and address. Customer Services will then issue a claim with Royal Mail. The Customer Service department will then arrange to either refund or resend the order.
Returns and Exchanges
35. Packages returned by postal services
If an item is returned back to Whitworth Pharmacy for any reason, they will attempt to contact the customer to arrange to resend this. However, this will incur redelivery charges which the customer will be solely responsible for. If the customer then decides to cancel the order, only the cost of the goods will be refunded.
36. Return of unwanted items
It is the responsibility of the customer to contact the Customer Service Department to advice of their intention to return or exchange any item(s) within 7 working days of receipt and to obtain an Authorised Returns Number. After this date, it is solely within the discretion of Whitworth Pharmacy is if a return or exchange will be accepted. Once Whitworth Pharmacy has approved a return then all items must be received within 28 days from the date of delivery for this condition to apply.
Please note; once opened and/or used, products cannot be returned unless they are faulty or broken. In addition, products of a cosmetic, medicinal or personal nature cannot be returned due to hygiene reasons. Returned items will only be refunded if they are in a saleable condition upon return. If the original order was sent free by Whitworth Pharmacy then customers are liable for the cost of returning items. If the customer originally paid delivery then a free return address can be provided from Customer Services. It is highly recommended that items are returned via a Recorded Delivery service as Whitworth Pharmacy do not accept responsibility for items lost in the post. It is the responsibility of the customer to ensure that the goods are adequately packaged to ensure that they are not damaged during return transit. Any damage in transit will remain the responsibility and liability of the customer.
37. Return of faulty or damaged items
Customers are advised to contact the Customer Service Department to advise of their intention to return faulty or damaged items and to obtain an Authorised Returns Number. Customers should provide their order number, name, address and the reason for the return. If items are returned without an Authorised Returns Number then Whitworth Pharmacy is unable to offer an exchange. It is highly recommended that items are returned via a Recorded Delivery service as Whitworth Pharmacy do not accept responsibility for items lost in the post.
In the event that no fault is found with the items, Whitworth Pharmacy has the right to recover any fees and/or expenses incurred from the customer.
Products of a cosmetic, medicinal or personal nature cannot be returned due to hygiene reasons.
Faulty items will be accepted in accordance with the Manufacturer’s warranty terms. This does not affect the customer’s statutory rights.
A customer can refuse delivery for a damaged item, in this instance customers must notify the Customer Services Department within 7 days as stated above.
Failed Deliveries
38. If an item is returned due to failed delivery Whitworth Pharmacy reserve the right to charge £2.66 for redelivery.
Unauthorised Returns
39. If items are returned without an Authorised Returns Number then Whitworth Pharmacy is unable to offer an exchange.
Refunds
40. Any refunds due to customers will be made using the same method that payment was originally taken.
Payment
41. Payment can be made either by paypal or other means identified during the checkout process which ensures that your payment details are kept secure. As none of the information you submit comes through the Website we will not at any time access or retain any credit or debit card information.
Privacy Policy
42. Every effort has been made to make sure this database is secure and it can only be accessed by Whitworth Pharmacy and occasionally, trusted third parties such as IT personnel for the purpose of improving this site.
We will retain contact and delivery information and information about products you have purchased to aid your future use of the site.
We will never pass your details on to any third party unless required by law to do so.
Customer Loyalty
43. As a User registering with Whitworth Pharmacy we may send you information on special offers and competitions or promotions. Users can opt-out of this service at any time.
Waste Electrical and Electronic Equipment (WEEE)
44. The United Kingdom is under an obligation to minimize the disposal of Waste Electrical and Electronic Equipment (WEEE) in domestic waste and encourage recycling, recovery and environmentally sound disposal. Certain electrical items cannot be disposed of in domestic waste but should be disposed of through an approved WEEE take back scheme. For details of your local collection facilities, contact your local authority or visit www.recycle-more.co.uk. Whitworth Pharmacy will not accept any returned batteries and all customers must use their local recycling schemes.
THE ABOVE TERMS AND CONDITIONS APPLY TO ALL USERS OF THE SITE.
