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Mapping Experiences - 9781492076636
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eBay item number:314126095550
Item specifics
- Condition
- Book Title
- Mapping Experiences
- ISBN
- 9781492076636
- Publication Year
- 2020
- Type
- Textbook
- Format
- Paperback
- Language
- English
- Publication Name
- Mapping Experiences: a Complete Guide to Creating Value Through Journeys, Blueprints, and Diagrams
- Item Height
- 187mm
- Publisher
- O'reilly Media, INC International Concepts, USA
- Item Width
- 232mm
- Subject
- Computer Science
- Number of Pages
- 400 Pages
About this product
Product Information
Customers who have inconsistent experiences with products and services are understandably frustrated. But it's worse for organizations that can't pinpoint the causes of these problems because they're too focused on processes. This updated book shows your team how to use alignment diagrams to turn valuable customer observations into actionable insight. With this powerful technique, you can visually map existing customer experience and envision future solutions. Designers, product and brand managers, marketing specialists, and business owners will discover how experience diagramming helps you determine where business goals and customer perspectives intersect. Armed with this insight, you can provide the people you serve with real value. Mapping experiences isn't just about product and service design; it's about understanding the human condition. Emphasize recent changes in business using the latest mapping techniques Create diagrams that account for multichannel experiences as well as ecosystem design Understand how facilitation is increasingly becoming part of mapping efforts, shifting the focus from a deliverable to actionability Explore ways to apply mapping of all kinds to noncommercial settings, such as helping victims of domestic violence
Product Identifiers
Publisher
O'reilly Media, INC International Concepts, USA
ISBN-13
9781492076636
eBay Product ID (ePID)
9046519819
Product Key Features
Publication Name
Mapping Experiences: a Complete Guide to Creating Value Through Journeys, Blueprints, and Diagrams
Format
Paperback
Language
English
Subject
Computer Science
Publication Year
2020
Type
Textbook
Number of Pages
400 Pages
Dimensions
Item Height
187mm
Item Width
232mm
Additional Product Features
Country/Region of Manufacture
United States
Item description from the seller
Business seller information
BOOKS ETC LIMITED
Andy Smith
Books Etc, Unit 4
Eastern Road
Aldershot
Hampshire
GU12 4YD
United Kingdom
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Fantastic professional seller, great communication and best Price! Arrived fast perfectly packaged and brand new as described. Very happy, really adds to my collection thank you!
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