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Mapping Experiences by James Kalbach NEW Paperback softback
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eBay item number:126343924980
Item specifics
- Condition
- Title
- Mapping Experiences
- Weight
- 758
- EAN
- 9781492076636
- ISBN-10
- 1492076635
- Date of Publication
- 20201130
- Place of Publication
- United States
- Book Series
- N/A
- Genre
- UYZG
- Narrative Type
- N/A
- Features
- 2 Ed
- Intended Audience
- N/A
- Ex Libris
- No
- Editor
- N/A
- Edition
- 2 Ed
- Pagination
- 400 Pages
- Dimensions
- 233 X 187 X 25
- ISBN
- 9781492076636
- Publication Year
- 2020
- Type
- Textbook
- Format
- Paperback
- Language
- English
- Publication Name
- Mapping Experiences: a Complete Guide to Creating Value Through Journeys, Blueprints, and Diagrams
- Item Height
- 187mm
- Publisher
- O'reilly Media, INC International Concepts, USA
- Item Width
- 232mm
- Subject
- Computer Science
- Number of Pages
- 400 Pages
About this product
Product Information
Customers who have inconsistent experiences with products and services are understandably frustrated. But it's worse for organizations that can't pinpoint the causes of these problems because they're too focused on processes. This updated book shows your team how to use alignment diagrams to turn valuable customer observations into actionable insight. With this powerful technique, you can visually map existing customer experience and envision future solutions. Designers, product and brand managers, marketing specialists, and business owners will discover how experience diagramming helps you determine where business goals and customer perspectives intersect. Armed with this insight, you can provide the people you serve with real value. Mapping experiences isn't just about product and service design; it's about understanding the human condition. Emphasize recent changes in business using the latest mapping techniques Create diagrams that account for multichannel experiences as well as ecosystem design Understand how facilitation is increasingly becoming part of mapping efforts, shifting the focus from a deliverable to actionability Explore ways to apply mapping of all kinds to noncommercial settings, such as helping victims of domestic violence
Product Identifiers
Publisher
O'reilly Media, INC International Concepts, USA
ISBN-13
9781492076636
eBay Product ID (ePID)
9046519819
Product Key Features
Publication Name
Mapping Experiences: a Complete Guide to Creating Value Through Journeys, Blueprints, and Diagrams
Format
Paperback
Language
English
Subject
Computer Science
Publication Year
2020
Type
Textbook
Number of Pages
400 Pages
Dimensions
Item Height
187mm
Item Width
232mm
Additional Product Features
Country/Region of Manufacture
United States
Item description from the seller
Business seller information
Ryefield Investments Limited
Rakesh Luchmun
175 Pield Heath Road
Uxbridge
Middlesex
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United Kingdom
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| Postage and packaging | Each additional item | To | Service | Delivery*See Delivery notes |
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Excellent seller! Book as described - new! Well packed for transit and quickly dispatched! Very pleased with this purchase! Highly recommended to all!
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As described, good price and 2 day delivery time. Trusted seller. Thanks.
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Lovely book, just as described. It was well packaged and dispatched promptly. I'm very pleased with the transaction and would definitely buy from this seller again. Thank you!
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