Picture 1 of 11
Picture 1 of 11
Mapping Experiences: A Complete Guide to Creating Value through Journeys Bluepri
£33.63
RRP £44.99
Save £11.36 (25% OFF)
Condition:
3 available
Postage:
Located in: Boston, United Kingdom
Delivery:
Varies
Returns:
Payments:
Get more time to pay. See payment informationfor PayPal Credit - opens in a new window or tab
Shop with confidence
Seller assumes all responsibility for this listing.
eBay item number:145619642501
Item specifics
- Condition
- Topic
- Interface Design Programming, Business Research Development i
- Narrtive Type
- Non Fiction/Fiction
- Product Group
- Book
- Title
- Mapping Experiences: A Complete Guide to Creating Value through J
- Age Level
- Adults
- Modified Item
- No
- Series
- Mapping Experiences
- Date Published
- WILEY UK 2n
- ISBN-10
- 1492076635
- EAN
- 9781492076636
- Brand
- OReilly
- ISBN
- 9781492076636
- Genre
- Business
- Publication Year
- 2020
- Type
- Textbook
- Format
- Paperback
- Language
- English
- Publication Name
- Mapping Experiences: a Complete Guide to Creating Value Through Journeys, Blueprints, and Diagrams
- Item Height
- 187mm
- Publisher
- O'reilly Media, INC International Concepts, USA
- Item Width
- 232mm
- Subject
- Computer Science
- Number of Pages
- 400 Pages
About this product
Product Information
Customers who have inconsistent experiences with products and services are understandably frustrated. But it's worse for organizations that can't pinpoint the causes of these problems because they're too focused on processes. This updated book shows your team how to use alignment diagrams to turn valuable customer observations into actionable insight. With this powerful technique, you can visually map existing customer experience and envision future solutions. Designers, product and brand managers, marketing specialists, and business owners will discover how experience diagramming helps you determine where business goals and customer perspectives intersect. Armed with this insight, you can provide the people you serve with real value. Mapping experiences isn't just about product and service design; it's about understanding the human condition. Emphasize recent changes in business using the latest mapping techniques Create diagrams that account for multichannel experiences as well as ecosystem design Understand how facilitation is increasingly becoming part of mapping efforts, shifting the focus from a deliverable to actionability Explore ways to apply mapping of all kinds to noncommercial settings, such as helping victims of domestic violence
Product Identifiers
Publisher
O'reilly Media, INC International Concepts, USA
ISBN-13
9781492076636
eBay Product ID (ePID)
9046519819
Product Key Features
Publication Name
Mapping Experiences: a Complete Guide to Creating Value Through Journeys, Blueprints, and Diagrams
Format
Paperback
Language
English
Subject
Computer Science
Publication Year
2020
Type
Textbook
Number of Pages
400 Pages
Dimensions
Item Height
187mm
Item Width
232mm
Additional Product Features
Country/Region of Manufacture
United States
Item description from the seller
Business seller information
Barry Michael Wilkinson
barry Wilkinson
White Lilac
station Road, Sutterson
Boston
Lincolnshire
PE20 2JX
United Kingdom
Value added tax number:
- GB 217657296
I certify that all my selling activities will comply with all EU laws and regulations.
Seller assumes all responsibility for this listing.
eBay item number:145619642501
Post to me
Item doesn't post to United States
Item location:
Boston, United Kingdom
Posts to:
United Kingdom
Excludes:
Afghanistan, Libya, Nauru, Russian Federation, Somalia, Ukraine, United States, Yemen
| Taxes |
|---|
| Taxes may be applicable at checkout. Learn moreLearn more about paying tax on eBay purchases. |
Returns policy
| After receiving the item, cancel the purchase within | Return postage |
|---|---|
| 30 days | Buyer pays for return postage |
Refer to eBay return policyopens in a new tab or window for more details. You're covered by the eBay Money Back Guaranteeopens in a new tab or window if you receive an item that is not as described in the listing.
The buyer is responsible for return postage costs.
| Return policy details |
|---|
| Returns accepted |
Most purchases from business sellers are protected by the Consumer Contract Regulations 2013 which give you the right to cancel the purchase within 14 days after the day you receive the item. Find out more about your rights as a buyer and exceptions.
Payment details
Payment methods
Popular categories from this shop
Registered as a business seller
Seller Feedback (517,238)
.***7 (159)- Feedback left by buyer.
Past month
Verified purchase
Super fast delivery. Nicely packaged, can recycle. Accurate description. Competitively and reasonably priced. Great communication from eBay seller. First class service. I can highly recommend, and I would definitely use again. Happy customer. Many thanks.
r***a (525)- Feedback left by buyer.
Past month
Verified purchase
Sadly the postman failed to deliver the first item sent, but the seller replied to my query quickly and sent a replacement item straight away. Can't really ask for more than that. Well packaged and the book received was brand new as described. Recommended seller. Many thanks.
e***j (838)- Feedback left by buyer.
Past 6 months
Verified purchase
Great price, item arrived well packaged and ask described, recommended seller.
Product ratings and reviews
More to explore:
- Study Guide School Textbooks & Study Guides,
- Study Guide Paperback School Textbooks & Study Guides,
- Biology Study Guide School Textbooks & Study Guides,
- Chemistry Study Guide School Textbooks & Study Guides,
- Collins Study Guide School Textbooks & Study Guides,
- English Study Guide School Textbooks & Study Guides,
- French Travel Guide,
- Folding Map Maps & Atlases,
- Spanish Travel Guide,
- Italy Folding Map Maps & Atlases