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Mapping Experiences UC Kalbach James OReilly Media Inc USA Paperback Softback
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eBay item number:314505723434
Item specifics
- Condition
- ISBN-13
- 9781492076636
- ISBN-10
- 1492076635
- Book Title
- Mapping Experiences
- Title
- Mapping Experiences
- Genre
- Children & Young Adults
- Topic
- Children & Young Adults
- ISBN
- 9781492076636
- EAN
- 9781492076636
- Publication Year
- 2020
- Type
- Textbook
- Format
- Paperback
- Language
- English
- Publication Name
- Mapping Experiences: a Complete Guide to Creating Value Through Journeys, Blueprints, and Diagrams
- Item Height
- 187mm
- Publisher
- O'reilly Media, INC International Concepts, USA
- Item Width
- 232mm
- Subject
- Computer Science
- Number of Pages
- 400 Pages
About this product
Product Information
Customers who have inconsistent experiences with products and services are understandably frustrated. But it's worse for organizations that can't pinpoint the causes of these problems because they're too focused on processes. This updated book shows your team how to use alignment diagrams to turn valuable customer observations into actionable insight. With this powerful technique, you can visually map existing customer experience and envision future solutions. Designers, product and brand managers, marketing specialists, and business owners will discover how experience diagramming helps you determine where business goals and customer perspectives intersect. Armed with this insight, you can provide the people you serve with real value. Mapping experiences isn't just about product and service design; it's about understanding the human condition. Emphasize recent changes in business using the latest mapping techniques Create diagrams that account for multichannel experiences as well as ecosystem design Understand how facilitation is increasingly becoming part of mapping efforts, shifting the focus from a deliverable to actionability Explore ways to apply mapping of all kinds to noncommercial settings, such as helping victims of domestic violence
Product Identifiers
Publisher
O'reilly Media, INC International Concepts, USA
ISBN-13
9781492076636
eBay Product ID (ePID)
9046519819
Product Key Features
Publication Name
Mapping Experiences: a Complete Guide to Creating Value Through Journeys, Blueprints, and Diagrams
Format
Paperback
Language
English
Subject
Computer Science
Publication Year
2020
Type
Textbook
Number of Pages
400 Pages
Dimensions
Item Height
187mm
Item Width
232mm
Additional Product Features
Country/Region of Manufacture
United States
Item description from the seller
Business seller information
VIAMEN
VIAMEN Ltd
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United Kingdom
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- GB 211962329
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- 07227366
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Shipping was super fast and my book arrived in the exact condition described and was packed with care. Would order for this seller again!
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DO NOT BUY FROM THIS FRAUDULENT CRIMINAL SCAM ENTERPRISE!!! They have a very intentional pattern of defrauding their customers: first, they offer a hard-to-find media item at what looks like a pretty good price, but with a long shipping window. Then they never send the item, which they almost certainly never possessed in the first place. They are banking on the customer forgetting to follow up so they can keep the money. Zero replies from the seller to multiple messages. DISGRACEFUL!!!
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This book never arrived. I contacted the seller on numerous occasions with zero response. I now believe this item is out of print and may not be reprinted, so its unlikely this seller has any of tese books to sell, even though it is still listed as being available.
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